Last updated on 01 December 2023

Klachten/ Complaints

 

WARRANTY

We care about our products and naturally strive to deliver them to you in top condition. However, it occasionally happens that an order breaks during transport or that something else occurs, entitling you to warranty claims. Legally, you are obligated to report such defects to us within two months of their discovery. If the defect falls within the warranty, we will take care of repairs or replacement at no cost.

 

COMPLAINS

It can always happen that things don't go as planned. We recommend that you first make complaints known to us by emailing info@effiniti.nl

If this does not lead to a solution, it is possible to register your dispute for mediation through the WebwinkelKeur Foundation via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/.

Since February 15, 2016, consumers in the EU also have the option to submit complaints via the Online Dispute Resolution (ODR) platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to deposit your complaint through the European Union platform.