Last updated on 01 December 2023

Privacy Policy

 

This privacy policy informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from when you purchase an item from us, contacting us, or using our services through effinti.nl or its related sites and services. When you visit our website, we inform you about the use of cookies.. If you continue to use this site, we will take that as your consent!

 

Information We Collect

While using our site, we may ask you to provide us with certain personal information that can be used to fulfill your order or used for customer service purposes e.g., responding to inquiries. They are recorded in an (electronic) register.

 

Personal information may include:

  • First name and Last name
  • Email address
  • Shipping address
  • Billing address and Payment information:
    • When you provide us with this Personal Information for A) processing your order, B) verify your payment of choice or C)  placing an order, we expect that you consent to us collecting and using this information for these specific reasons only.
  • Details about the order e.g., the bought product.

  • Usage Data, which is collected automatically when using the Site.

    • IP-Address 
    • Internet Browser and device type 
    • Cookies

 

General purpose of data processing

We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to - not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfil accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.

 

Why We Collect information and How We Use It

Effinti only uses your Contact information, and your Shipping and Billing address:

  • to fulfill orders
  • for customer service purposes eg responding to inquires or to communicate  about your order. 
  • for legal reasons, eg. legal obligations or paying taxes
  • for improving the function of our website or to improve the quality of the products.
  • For evidence against potential risk and fraud.
  • For allowing you to create an account
  • Providing platforming services and hosting this website
  • Analysing your behaviour on our Website to improve the website and to adjust offers of products and services to your preferences. 

Sharing and Disclosure Information

Effiniti considers privacy a very important matter. The personal information we collect is for limited reasons and circumstances used.

  • We use shipping companies to fulfill your order. The information you provided to us is used by the shipping companies to ship your ordered products. This information will only be used for this specific reason.

 

  • Cooperation in tax and criminal investigation

    In some cases, we may be obligated by government to a lawful duty of sharing your information with the purpose of assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on lawful possibilities, offer objection.

 

About our dataprocessing

Below you can read how we process your data, where we save it, what security techniques we use and to whom the data is visible. Personal Data collected by effiniti  is not sold to third parties.

The following third-party services may have access to your information:

 

Webshop software

  • Jouwweb : with the purpose of maintaining the website and tracking usage data.

 

Our webshop has been developed using JouwWeb software. Personal data gathered with the use of our website and services is shared with JouwWeb. JouwWeb requires access to these details to offer (technical) support. They will not use this data for any other purposes. JouwWeb has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your personal data. JouwWeb uses cookies to gather technical information about the use of the software. No personal data is gathered and/or stored. JouwWeb maintains the right to internally share the gathered data to improve its own services.

 

Payment processors

  • Mollie (credit card, iDeal; etc.); PayPal; to process payment details.

Mollie

For concluding and processing (part of) our payments in our webshop we use the payment provider Mollie. Mollie processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Mollie has implemented fitting technical and organisational measures to protect your personal data. Mollie retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the instalments permitted by the appropriate legal grounds.

Paypal

Paypal processes (part of) our payments in our webshop. Paypal processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Paypal has implemented suitable technical and organisational measures to protect your personal data. Paypal retains the right to use your personal (anonymized) information to further improve their services and, in this context, share it with third parties. In the case of a request for a deferred payment (credit facility) Paypal will share personal and order information with the appropriate payment provider. All the aforementioned guarantees of the protection of your personal data are also applicable to third parties used by Paypal that uses third parties. Paypal does not store your data for longer than allowed by the legal terms.

 

Reviews

  • WebwinkelKeur

We use WebwinkelKeur to gather reviews. To leave behind a review you are required to fill in your email address, name and place of residence. WebwinkelKeur shares certain data with us that is required for us to match your review to your order. Furthermore, WebwinkelKeur publishes your name and place of residence on their own website. In some instances, WebwinkelKeur can contact you to ask you to clarify, elaborate or comment on your review. In case of one of our review requests we share your name and email address with WebwinkelKeur, they use this information with the sole purpose to invite you to leave behind a review. WebwinkelKeur has implemented fitting technical and organisational measures to protect your personal data. WebwinkelKeur retains the right to use your personal information to offer their services and share it with third parties, we have given WebwinkelKeur permission to do so. All of the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by WebwinkelKeur that uses third parties.

 

We believe it is important that reviews provide the most accurate portrayal of our products and services. Therefore, our reviews are impartially managed by WebwinkelKeur. WebwinkelKeur has taken measures to ensure the authenticity of reviews, and you can read about these measures here. Our customers are not rewarded for writing reviews, and no discounts or other gifts are offered.

 

Transport and logistics

  • PostNL : for shipping your order

If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of PostNL. For a successful delivery it is important that we share you name, address and residential details with PostNL. PostNL uses this information with the sole purpose to carry out the agreement of delivery. In case of PostNL hiring subcontractors, they will share said information with these parties.

 

E-mail and mailinglists

  • Mailchimp : For e-mail marketing

We use the email services of MailChimp, a third party that facilitates our websites email-traffic and possible newsletters. Any conformation email you receive from our website and webforms are sent to you from the servers of MailChimp. MailChimp will not use your name and email address for their own purposes. At the bottom of each automated email sent from our website you will find an ‘unsubscribe” link. When you click on this link you will no longer receive automated emails from our website, note that this can affect the functionality of our website greatly. Your personal data will be securely stored, sent and locked by MailChimp. MailChimp uses cookies and other internet technologies that track if emails are opened and read. Additionally, MailChimp gathers information about you as a receiver and the subjects of these emails with the purpose of improving the quality of their service, this data is stored for 30 days. MailChimp retains the right to use your personal information to further improve their services and, within this context, share it with third parties.

 

Analytics

  • Google Analytics

We use google analytics to analyze behavior on our website. For more information on how your data is used through Google Analytics, please visit: https://policies.google.com/technologies/partner-sites."

  • Microsoft Clarity

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. For more information on how your data is used, please visit: https://privacy.microsoft.com/nl-NL/privacystatement

 

Cookies

A cookie is a small text file placed on the hard drive of your electronic device upon visiting our website. A cookie contains data so you can be recognized as a visitor when you are visiting our website.  It enables us to adjust to your needs and it facilitates you to log in on our website and to collect information.

When you visit our website, we inform you about the use of cookies.

We use the following types of cookies:

Functional cookies: like session and login cookies to collect session and login information.

Anonymized Analytic cookies: to obtain information regarding the visits to our website, like numbers of visitors, popular pages and topics, the date when you visit, geographic origin and traffic sources. We cannot see who visits our website.

For anonymized analytic cookies we place Google Analytics, but we have configured this in such a way that the IP addresses are anonymized and

disabled so that Google may use the data for other services. Therefore, no traceable data is processed.

Until you accept the use of cookies and other tracking devices, we will not place any non-anonymized analytical cookies and/or tracking cookies on your electronic devices. When you visit our website, cookies from third parties may be installed on your electronic device.

For more information about using, managing and deleting cookies for each electronic, read about  it in the following links : https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-tv-en-post/cookies?qa=cookies (in Dutch) or https://gdpr.eu/cookies/

 

Security

The security of your personal information is important to us but remember that no method of transmission over the internet, or method of electronic storage is 100% secure.

You, yourself, are responsible for the way you seek connection to our website. You need to take all appropriate steps to protect your equipment and data against hazards such as virus attacks on the internet.

We will take several technical precautions like a firewall, using up to date (constantly updated) antivirus and anti-malware software.

 

We also make us of Secure Sockets Layer (SSL) to keep our website and our company safe from cyber security attacks.

SSL is a digital certificate that authenticates a website’s identity and enables an encrypted connection. It’s a security protocol that creates an encrypted link between a web server and web browser. We use SSL to secure online transactions and keep customer information private and secure.

Transactions and payments are completed through payment methods Mollie /PayPal and Credit cards. For more information on how your data is secured, read about it in the following links:

https://www.mollie.com/en/features/security

https://www.paypal.com/nl/webapps/mpp/paypal-safety-and-security

  

Data Retention

We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our services. Such a message also functions as a request to be forgotten. This also means we will maintain your data for no more than seven years following your last contact or transaction, unless there is a legal justification for doing so. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.

 

Your Rights

Based on valid Dutch and European law you, as a concerning party, have certain rights when it comes to personal data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a concerning party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail address or for instance per mail we will ask you to identify yourself accordingly. We maintain an administration of concluded requests, in case of a request to be forgotten we will maintain an administration of anonymised data. You receive all invoices and copies of data in files that are structured in a machine-readable format Based on data classifications that we use within our system. At all times you maintain the right to lodge a complaint with Autoriteit Persoonsgegevens if you suspect that we mistreat or misuse your personal data.

 You are authorized to the following:

 

Right of inspection

At all times you maintain the right to view the data we process that has a relation or may be reducible to your person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data.

Right to rectification

At all times you maintain the right to have the data we process that has a relation or may be reducible to your person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the data has been adjusted.

Right to restriction of processing

At all times you maintain the right to limit the data we process that has a relation or may be reducible to your person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you chose to cancel said limitation.

Right of transferability

At all times you maintain the right to request for the data we process that has a relation or may be reducible to your person be processed by a third party of choice. You may send in such a request to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, your (personal) invoices or copies of data that we, or third parties on behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we can no longer guarantee the previous data safety.

Right of objection and other rights

At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply then we ask you to reach out to our contact in charge of privacy matters.

Children's personal information

Effiniti knows the importance of protecting privacy where children are involved. We do not collect personal information online from kids under the age of 15 years. If and child under the age of 15 has provided us with personal information please contact us at info@effiniti.nl

Did you child already ordered something and you didn't gave permission for it. Please check our Refund and cancellation policy!

 

Changes To This Privacy Policy

We have the right to update or change our privacy policy at any time and you should check this privacy policy frequently. If we make any material changes to this privacy policy, we will notify you either through the email- address you have provided us, or we will notify you on this page/website.

You have the right to know what of kind of information we have on you and what we do with your information.

 

Questions and Contact

If you have any questions or concerns about this privacy policy, please contact us at info@effinti.nl.